Privacy Policy

Last updated: January 15, 2019

ThrivingPets ("ThrivingPets" or "we", "our", "us") respects the privacy of our clients. This Privacy Policy ("Privacy Policy") explains the type of information we collect from individuals that visit our website or connect with us offline such as by telephone ("Offline Services"), and how we store, use, disclose and protect such information. By using or accessing our Services, you agree to the collection, storage, use and disclosure of your information as described in this Privacy Policy.


Information you give us. We collect and maintain information that you may provide to us through use of our Services, including shipping address, billing address, credit card or PayPal information, telephone number(s), email address(es) and purchase/return/exchange data. When you set up your account and make online purchases, you will be asked to provide information necessary for the transaction such as contact and payment information; when you post comments or other content in publicly available forums on our Services, anything you post will be available to us as well as visitors to our Services; when you post information about us on third party social media platforms (each, a "Social Media Service"), we may collect such information through an integration with the Social Media Service; when you contact customer service, we collect additional information you choose to provide. We also collect information about your pet(s), including name, breed, gender, birthdate, weight, veterinary information and photos.

Information automatically collected. We use technology to automatically collect other information about you when you visit our Services or view our ads. See Cookies and Interest Based Advertising, below. This information helps our online Services work correctly and supports our marketing and analytics efforts. This information includes, and is not limited to, device type, browser information, operating system information, device IP, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geo-location, the date, time, length of stay, referring website and specific pages accessed and other actions you take.

Information collected through Social Media Services. You may be able to access our Services through Social Media. If you log on to our Services through a Social Media Service, you give us permission to access, store and use any information that you permit the applicable Social Media Service to share with us in accordance with your privacy settings with the applicable Social Media Service. When using Social Media Services with our Services, the Social Media Service provider will be able to collect information from you. We may also place tags and other data collection mechanisms on our Services from Social Media Services through which they can collect information about the usage of our Services and their services across multiple devices for use by both us and such Social Media Service. We are not responsible or liable for the privacy practices or content of the applicable Social Media Service.


well as administering promotions such as discounts, sweepstakes and contests and responding to reviews, comments or other feedback you provide.

Communicating about your account.We may contact you to tell you about changes to this Privacy Policy, our Terms of Use or changes to our Services, products and programs. We may also tell you about issues with your orders or product recalls.

Improving our products and services. We may use your information to make improvements to our Sites, products and services, including to personalize our service offerings to meet your needs. Reviewing Site trends and customer interests. We may use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information.

Improving marketing communications. We may send you communications about promotions or offers via regular mail, email or other electronic channels, including ads on Social Media Services. We may use information to deliver marketing communications based on your interests.

Promote our products or services. If you complete a product review or other feedback or provide any image of your pet(s), we may use your submission for commercial purposes to promote our products and services.

Other uses we may disclose. We also may use your information with your consent, and as otherwise permitted or required by law.


ThrivingPets does not rent, sell, trade or disclose your information to unrelated third parties. We may share your information in limited circumstances, such as to conduct our business, when legally required or with your consent, including:

Affiliates.We may share your information with our affiliates for business, operational, promotional, marketing or other purposes consistent with this Privacy Policy.

Third-Party Service Providers.We may disclose the information collected about you to our third-party contractors and partners relating to their performing services or other activities in support of our Services and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. These contractors and partners are restricted from using information that identifies you in any way other than to provide services for us.

Veterinarians. If you order prescription products through our website and fulfilled by ThrivingPets, we may share your and/or your pet's information with your vet to validate prescriptions.

Protection of ThrivingPets and Others. We may disclose information about you to the government or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, subpoenas and other legal process.


As a convenience to our visitors, our Services may contain links to several websites that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. ThrivingPets is not responsible for the privacy practices of third parties.


The Services are not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child's parent or guardian, we will use all reasonable efforts to delete such information.


We may collect information about users over time and across different websites and devices through the use of tracking tools including cookies, web beacons, device identifiers and other online information-gathering tools (collectively, "cookies"). We may use cookies for the purposes of:

  • To authenticate your account and store your password;
  • To monitor performance of our Services;
  • To personalize your experience on our Sites and Social Media Services;
  • To make product recommendations and provide you with relevant advertising content;
  • To measure the effectiveness of personalized ads;

Interest based advertising.We and our service providers may use cookies to learn about what ads you see, what ads you click, and other actions you take on our Sites and other sites. This allows us to provide you with more useful and relevant ads on both ThrivingPets’ site and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our Sites, visiting sites that contain our content or ads, or interacting with our tools.


Cookies: The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies, some Site features may be unavailable.

Email marketing opt-out: If you wish to opt-out of any marketing email communications you may contact our customer service representatives by phone or email. You also may follow opt-out unsubscribe instructions included in our promotional e-mail. If you opt-out of marketing communications, you will continue to receive transactional communications.


We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.


We may retain your data for as long as we believe there is a business, legal or security reason for doing so, even if you are no longer an active customer.


You may correct or update information collected about you through our Services by contacting us at the email address noted at the end of this Privacy Policy below, or by editing your information and preferences on the "Your Account" and "Profile and Password" pages.


Section 1798.83 of the California Civil Code permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has shared with third parties for those third parties' direct marketing purposes and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year. If you are a California resident, you may make one request each year by sending a request to


We reserve the right to modify our privacy practices and update and make changes to this Privacy Policy at any time. If we make any changes, we will change the Last updated date above and post the new Privacy Policy here:


By choosing to visit our Services, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Delaware, without reference to the choice of law or conflicts of law principles thereof, and will be subject to the dispute resolution clause contained in the terms of use applicable to the Services. You also agree to abide by any limitation on damages contained in the Terms Of Use.


If there are any questions, please contact us by phone or email: