Shipping & Returns
Delivery & ReturnCutoff for same day shipping is 2:00 pm MST each day.
We work hard to keep shipping affordable by providing a variety of options, extending to you our volume-discounted shipping rates, and charging a modest handling fee of $1/order to cover packaging and handling.
USPS First Class Mail, when available, will generally provide you with the best value. First Class Mail is an air service and is very reasonably priced. Please note that the Postal Service does not guarantee delivery times for First Class Mail but estimates 2-5 delivery days.
FedEx delivers Ground shipments to homes 7 days a week and Air shipments Monday through Friday.
When you select FedEx 2Day, the shipping days start the day after your order is shipped and only include days when FedEx will deliver to your business/residence. For example, if you place an order and select FedEx 2Day and your order ships on a Thursday, you will receive your order on Monday.
If you select FedEx Overnight for an order that ships on Friday, you will receive your order on Monday. The US Postal Service does not insure their shipments.
Your satisfaction is our first priority. If you aren't 100% satisfied with your purchase, you may return the items you ordered at any time up to 30 days from the date of purchase.
The cost of shipping returns back to ThrivingPets is the client's responsibility.
We cannot accept returns or exchanges on prescription products by law. ThrivingPets will be happy to replace any medication you received that is incorrect or damaged. We may provide a refund or credit toward a future order on a case-by-case basis.