Shipping & Returns
Delivery & Return
The cutoff time for same day shipping is 2:00 pm mountain time each day.
We work hard to keep shipping affordable by providing a variety of options, extending to you our volume-discounted shipping rates, and charging a modest handling fee of $1/order to cover packaging and handling.
USPS First Class Mail, when available, will generally provide you with the best value. First Class Mail is an air service and is very reasonably priced. Please note that the Postal Service does not guarantee delivery times for First Class Mail but estimates 2-5 delivery days.
Your satisfaction is our first priority. If you aren't 100% satisfied with your purchase, you may return the items you ordered at any time up to 30 days from the date of purchase.
The cost of return shipping is the purchaser's responsibility.
We cannot accept returns or exchanges on prescription products by law. ThrivingPets will be happy to replace any medication you received that is incorrect or damaged. We may provide a refund or credit toward a future order on a case-by-case basis.